Privacy Notice

Effective date: May 21, 2025

1. 1. Commitment to Data Privacy

   At playroot.it.com, protecting your personal information is our top priority. This policy explains the types of data we collect, how it’s used, and the measures we take to keep it secure.

2. 2. Data We Gather

   To provide and improve our services, we collect the following information:

   • Account Information: your username, email, date of birth, and in-game preferences.
   • Order Records: details of purchases, digital keys, transaction dates, and encrypted payment information.
   • Technical Details: device type, operating system, browser type, IP address, and session duration.
   • Usage Data: gameplay statistics, achievements, forum posts, and support tickets.
   • Cookies & Tracking: preferences stored through cookies and local storage to enhance your experience.
3. 3. How We Use Your Data

   Your information is processed for several purposes:

   • Performance Optimization: streamline page load times and navigation.
   • Customised Recommendations: suggest games and offers based on your interests.
   • Account Security: detect suspicious activity and prevent unauthorised access.
   • Support Services: expedite assistance by reviewing your account and order history.
   • Marketing Communications: send you relevant updates and promotions, with the option to opt out at any time.
4. 4. Security Protections

   We employ industry-standard safeguards to protect your data:

   • Encryption: SSL/TLS protects data in transit; AES-256 secures stored data.
   • Access Controls: data access is restricted to authorised personnel only.
   • Vulnerability Assessments: regular security audits and penetration tests to identify and mitigate risks.
   • Incident Response: a dedicated team monitors and addresses security incidents 24/7.
5. 5. Data Sharing & Disclosure

   We never sell your personal information. We only share data with:

   • Service Providers: hosting, payment processors, and email platforms, all bound by confidentiality agreements.
   • Affiliated Companies: to synchronise information across our group of services.
   • Legal Authorities: when legally required or to defend our rights.

   All parties receiving your data are contractually obligated to use it solely for the agreed-upon purposes.

6. 6. Your Privacy Rights

   Under applicable laws, you have the right to:

   • Access: request a copy of your personal data.
   • Correction: update or rectify inaccurate information.
   • Deletion: request removal of your data, subject to legal obligations.
   • Restriction: limit certain data processing activities, such as marketing.
   • Portability: receive your data in a machine-readable format.

   To exercise these rights, contact us at [email protected] or use your account dashboard.

7. 7. International Data Transfers

   Your information may be stored or processed outside the UK. We implement appropriate safeguards—such as standard contractual clauses and GDPR compliance—to ensure your data remains protected.

8. 8. Children’s Privacy

   We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently collected such data without parental consent, we will delete it immediately.

9. 9. Updates to This Policy

   We may revise this Privacy Notice from time to time. Any significant changes will be posted here with an updated effective date and, if required, communicated via email.

10. 10. Contact Information

    For questions or privacy requests, please get in touch:

    Email: [email protected]
    Address: The Brewery, Lower High St, Cheltenham GL50 1DZ