User Agreement & Terms

1. Overview of playroot.it.com By using playroot.it.com, you acknowledge and consent to these Terms & Conditions. They outline your privileges and duties when interacting with our service. Please read them carefully.
2. Account Guidelines
   1. Registration: You agree to provide truthful and up-to-date personal information when creating your account. Each individual may maintain only one account to ensure fairness and security.
   2. Age Requirement: Users must be at least 18 years old or have verified consent from a parent or guardian to maintain an account.
   3. Security of Credentials: You are solely responsible for safeguarding your login information. Any activity conducted under your account falls under your responsibility.
3. Ordering Terms
   1. Displayed Prices: All prices for games include applicable taxes and are presented in GBP for customers in the UK.
   2. Payment Options: We accept major credit and debit cards, PayPal, and any additional local payment methods available at checkout.
   3. Digital Fulfilment: Once your payment is confirmed, your activation key or download link is delivered instantly. Delivery times may vary based on server status.
   4. Pre-order Conditions: Full payment for pre-orders is collected at the time of purchase, with keys dispatched on the official launch date.
4. Refund Policy
   1. Unused Keys: You may request a refund for any unused digital key within 14 days of purchase, subject to our refund guidelines.
   2. Activated Products: Refunds for redeemed keys are subject to the publisher’s individual policies.
   3. Technical Failures: If a key fails due to confirmed compatibility issues, our support team may authorize a refund.
5. Intellectual Property & Licensing playroot.it.com is an authorised distributor of digital games. Each title is subject to the publisher’s End-User License Agreement (EULA). Copyrights and other rights remain with the original owners.
6. Service Availability & Limitations While we aim for continuous uptime, playroot.it.com cannot guarantee uninterrupted service and is not responsible for external disruptions (e.g., server outages, software glitches). Our liability is limited to the purchase price of the product.
7. Modifications to Terms We reserve the right to update these Terms & Conditions at any time. Significant changes will be posted on our website, and where appropriate, notified via email.
8. Contact for Support If you have questions regarding these terms, please reach out to our support team at [email protected]. We are available 24/7 to assist you.